Saturn Aura Problem - Update

Background info is here.

I *think* the shop has it narrowed down to one computer and they are now waiting for a tool to check connectors for that computer. This tool will be in the shop on Monday and I hope to hear something on Monday evening or Tuesday.

On a positive note…I feel like Saturn is actually listening to me now. I was contacted yesterday by Kyle Johnson, Director of Communications from Saturn and he has offered to help look into this issue. Coincidentally (and it my be exactly that) I received a call from the area manager handling my case about 15 minutes after the email from Kyle.

The area manager was quite nice and had much more information for me (e.g., he told me that they had narrowed it down to 1 computer) than the Saturn of Plano Service Tech was communicating to me.

I’m keeping my fingers crossed that I receive a phone call on Monday evening saying that they found the problem.

This is from a poster on the forum…if the computer isn’t the problem, this will be the next step that I ask Saturn to try:

…we had a few of these “nightmare” cars in the shop a few months back. After many, many, many hours of testing wires, finding everything ok, driving again to get the vehicle to act up, testing more wires, etc for free since Saturn wasn’t going to pay 10-15 hours to find the problem we found that the fuse block in the trunk on the passanger side had loose bolts where the fuse block bolts to the harness connectors. A month later another car came in with the same concern. We went directly for the fuse block bolts, and a different electrical problem was fixed..My guess is that a different connector at that same fuse block was loose. I think the first 5000 or so vehicles must have left the assembly line with a lower torque spec on those small bolts. We now check every aura’s fuse block bolts in the trunk for proper tightness as part of our inspection when they come off the truck from Tennessee. Besides the very first couple aura’s sold we haven’t had this problem since….Just a flaw for the first few (relatively speaking) off the assembly line. I would start there.

[tags] Customer Service, Saturn Aura Problem, Saturn of Plano [/tags]